Terms of Service

1. Scope

These Terms apply only to customers acting for a business, trade, independent profession, public-law entity, or public-law special fund. Consumers may not create an account or purchase a subscription.

The provider is U-Mutation GmbH, Sonderburger Straße 13 13357 Berlin Germany(“doping.ai”, “we”, or “us”). Customer terms apply only if we accept them in text form.

2. Contract formation

Registration is an offer to enter into a contract under these Terms. A Free contract begins when we create the account or provide access. A paid subscription begins when checkout is confirmed and the selected plan is activated. Enterprise terms may be agreed separately.

The person registering confirms that they are authorized to bind the named organization and that the supplied information is accurate.

3. Service

doping.ai measures how configured AI assistants answer buyer Probes about a Profile. Depending on the plan, it provides assessments, Trackers, monitoring, Competitors, Citations, Content improvements, and Radar.

Current prices, limits, and cadence appear on the Pricing page, in Plans, at checkout, or in an Enterprise agreement. Subscription changes do not automatically enable monitoring for Trackers.

4. Accounts

The customer is responsible for its users, credentials, and account activity. It must keep access secure, provide accurate information, and promptly report suspected compromise to support@doping.ai.

5. Customer content

The customer retains its rights in submitted material and grants doping.ai a non-exclusive right to fetch, host, reproduce, analyze, transform, and transmit it only as needed to provide, secure, and support the service.

The customer must have the necessary rights and lawful basis for submitted domains, pages, brands, and data. It must not submit secrets, special-category personal data, or unrelated personal data unless expressly agreed in writing.

6. Generated results

Model, search, and public web data may be incomplete, inaccurate, outdated, or unavailable. Scores are directional measurements of stored assessments, not independent market benchmarks, guarantees of recommendation, or proof of commercial impact.

The customer must review answers, recommendation outcomes, Competitors, Citations, Content improvements, and Radar content before acting. The service does not provide regulated professional advice or guarantee that a change will affect future assistant results.

Results by email

Initial results are emailed automatically, without a separate email preference. Monitoring assessment emails are enabled for new accounts. These service emails contain no marketing or promotional offers.

Unsubscribe from monitoring assessment emails through an email link or Email preferences in Account; your results remain available in the platform. Essential account, security, and billing notices may still be sent when needed. Accepting these Terms is not marketing consent.

7. Plans and billing

Starter and Scale are recurring monthly subscriptions. Enterprise terms are agreed separately. Published prices include VAT. Applicable taxes are charged as stated at checkout and on the invoice.

The customer authorizes the payment provider to charge the selected payment method at the start of each billing period until cancellation. Failed or overdue payment may result in restricted access, suspension, or downgrade after reasonable notice.

Unless expressly agreed otherwise, fees are non-refundable and unused capacity does not roll over. Mandatory claims remain unaffected.

8. Acceptable use

The customer must not:

• access systems or data without authorization;
• bypass plan, rate, access, or security controls;
• upload malicious code or disrupt the service;
• violate privacy, confidentiality, intellectual-property, or other third-party rights;
• submit material it is not authorized to assess;
• misrepresent generated results as independently verified fact; or
• resell the service without written permission.

9. Availability and changes

External providers and public pages can fail or change, and an assessment may finish with partial coverage. Unless an Enterprise agreement says otherwise, no service-level guarantee applies.

We may reasonably change the service for security, reliability, provider availability, legal compliance, or product development. We will not materially remove the core paid service without an appropriate remedy.

10. Ownership

We and our licensors retain all rights in the service, software, design, and documentation. During the contract, the customer receives a non-exclusive, non-transferable right to use the service internally. The customer may use its stored results for internal business purposes, subject to third-party rights.

11. Privacy

Personal data is handled under the Privacy Policy. If Article 28 GDPR requires a data-processing agreement for a customer’s use, the parties must enter into one before that processing begins.

12. Cancellation and termination

A paid monthly subscription renews monthly until canceled. The customer may cancel through the available billing controls or by emailing support@doping.ai. Cancellation takes effect at the end of the current paid period unless otherwise agreed.

Either party may terminate for an uncured material breach. Immediate suspension or termination is permitted where continued access creates a serious security risk, is unlawful, or payment remains overdue. After termination, access ends and data is handled under the Privacy Policy.

13. Liability

Liability is unlimited for intent and gross negligence; injury to life, body, or health; fraudulently concealed defects; expressly assumed guarantees; and liability that cannot legally be limited.

For slight negligence, liability exists only for breach of an essential contractual obligation and is limited to foreseeable damage typical for this contract. Otherwise, liability for slight negligence is excluded. Liability for data loss is limited to reasonable restoration costs where the customer maintained appropriate backups or exports.

14. Governing law and final terms

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Material changes to these Terms will be announced with reasonable notice. If a change materially disadvantages a paid customer, it may cancel before the change takes effect. If one provision is invalid, the remaining provisions remain effective.