Support for each part of your assessment.
Get help with domain setup, tracker discovery, generated answers, Trackers, plans, and account access.
Profile and tracker
Use this path when domain discovery fails, a tracker is missing, or stored page context is incorrect.
Request setup supportAnswers and evidence
Send the profile name, buyer question, model label, and affected answer when a result needs investigation.
Report a result issueTrackers and cycles
Get help with a monitored Tracker, a partial assessment, a cycle date, or an answer that did not complete.
Request monitoring supportPlans and billing
Get help with plan limits, a checkout, a subscription change, an invoice, or an Enterprise request.
Request account supportInclude the record that needs help.
Include the account email, profile name, tracker, page URL, buyer question, model label, and the time of the problem. Do not send a password, payment-card number, secret key, or private authentication code.
Check the assessment type.
The free baseline stores six answers in total. One configured model answers each of up to six buyer questions in rotation. A complete paid Tracker cycle creates six new buyer questions for one selected tracker. It runs each question through six configured model endpoints, for up to 36 completed answers.
A failed model attempt can make a paid assessment smaller than 36 answers. A partial group can still appear in the product.
Account access stays protected.
Support can investigate stored records and account state. Support will not ask for your password. For an account-access problem, write from the email address that belongs to the account when this is possible.